Australia-wide Express Post | Flat rate $15

All orders are shipped within Australia via Australia Post Express Post at a flat rate of $15 per order.

We aim to pick, pack and dispatch orders within 1–3 business days of receiving payment, excluding weekends and public holidays.

Once your order has been dispatched, you'll receive tracking information so you can follow your parcel's journey.

Delivery times vary depending on your location and Australia Post's delivery network. Express Post does not guarantee next-business-day delivery to all Australian destinations.

We currently ship within Australia only.

We want you to love your LAD merchandise!

We encourage customers to check our sizing guides before purchasing, but we understand that choosing the right size online isn't always foolproof.

Change-of-mind and sizing returns

We offer exchanges or refunds for eligible change-of-mind purchases, including incorrect sizing, subject to the following conditions:

• You must request and return your item within 30 days of purchase.

• Items must be in as-new condition, unworn, unwashed and with original tags attached.

• All returns must be sent using tracked postage.

• Customers are responsible for return postage costs.

• For exchanges, customers are also responsible for the postage cost of sending the replacement item.

If your requested replacement size is unavailable, we will offer a refund for the returned item.

Please contact us before returning an item so we can assist with your exchange or refund.

Faulty, damaged or incorrect items

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

If an item is faulty, not as described or otherwise fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy under Australian Consumer Law.

For major failures, you are entitled to choose a refund or replacement. For failures that are not major, we are entitled to provide an appropriate remedy within a reasonable time.

Where goods fail to meet a consumer guarantee, we will meet our obligations regarding reasonable return costs and any other remedies required by law.

The 30-day change-of-mind return period and as-new condition requirements do not restrict your rights under Australian Consumer Law.

If there's a problem with your order, please contact us so we can help resolve it.

Please double-check that your delivery details are correct and complete before finalizing your order.

If a parcel is returned to Lady Anglers Downunder due to an incorrect or incomplete address provided at checkout, failure to collect the parcel, or another delivery issue attributable to the customer, additional postage charges will apply if the order needs to be resent.

We will contact you to arrange payment of the additional postage before re-dispatching your order.

If you choose not to have the parcel resent, we can arrange a refund of the eligible goods once they have been returned to us and inspected. Original postage charges may be excluded from change-of-mind refunds where legally permitted.

If a parcel is returned due to an error made by Lady Anglers Downunder, we will cover the cost of redelivery.

If the issue arises from a carrier error or circumstances outside your control, please contact us so we can investigate and arrange an appropriate resolution.

Nothing in this section limits your rights under Australian Consumer Law.

Last updated: 14 October 2026

Lady Anglers Downunder respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase merchandise or communicate with us.

Information we collect

Depending on how you interact with us, we may collect:

• Your name, email address and telephone number.

• Billing and delivery addresses.

• Order information, purchase history and customer enquiries.

• Information you voluntarily provide through contact forms or mailing-list subscriptions.

• Technical information such as IP address, browser type, device information and website interactions.

Payments are handled through the payment providers connected to our Squarespace store. We do not directly store your full payment card details.

How we use your information

We may use personal information to:

• Process and fulfil purchases.

• Arrange shipping and delivery.

• Respond to customer enquiries.

• Manage returns, exchanges and refunds.

• Maintain and improve our website and services.

• Understand website activity and measure marketing performance.

• Prevent fraud and protect our business.

• Meet applicable legal and record-keeping obligations.

• Send marketing communications where you have subscribed or otherwise provided appropriate consent.

Email marketing

Lady Anglers Downunder may offer newsletters, merchandise announcements, special offers and community updates.

Where required, we will obtain your consent before sending marketing communications.

You can unsubscribe from marketing emails at any time through the unsubscribe link provided or by contacting us directly.

Purchasing merchandise does not automatically mean you have subscribed to our marketing communications.

Cookies, analytics and Meta

Our website may use cookies and similar technologies to support website functionality, remember preferences and understand visitor activity.

We may use analytics and advertising technologies, including Meta Pixel, to measure website interactions and assess marketing performance.

These technologies may collect information about your browser, device and interactions with our website.

Where required by applicable law, we will obtain consent before using non-essential tracking technologies.

You can manage cookies through your browser settings and any privacy controls provided on our website.

Third-party services

We use third-party providers to operate our business. These may include:

• Squarespace for website hosting and online store services.

• Payment providers for secure transaction processing.

• Australia Post for delivery and tracking.

• Meta for Facebook and Instagram integrations, analytics and advertising.

• Email marketing providers if we introduce newsletters and promotional emails.

Information may be processed or stored outside Australia by some of these providers, subject to their applicable privacy policies and arrangements.

We do not sell our customer contact lists to third-party marketers.

Protecting your information

We take reasonable steps to protect personal information from misuse, loss, interference and unauthorized access, modification or disclosure.

We retain information for as long as reasonably necessary for business operations, customer support and applicable legal obligations.

When information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate.

Access, corrections and complaints

You may contact us to request access to personal information we hold about you, ask for corrections or raise concerns about how your information has been handled.

We will review requests and complaints and respond within a reasonable timeframe.

Where applicable, you may also contact the Office of the Australian Information Commissioner (OAIC) regarding privacy concerns.

Changes to this policy

We may update this Privacy Policy to reflect changes in our services, business operations or applicable legal requirements.

Updates will be published on this page with a revised date.

For privacy enquiries, please email ladyanglersdownunder@gmail.com.

By accessing our website or placing an order with Lady Anglers Downunder, you agree to the following terms, subject to your rights under applicable Australian law.

Products and availability

We make reasonable efforts to ensure product descriptions, images, sizes and prices are accurate.

Product colours may vary slightly depending on your device and screen settings.

All merchandise is subject to availability. If an item becomes unavailable after purchase, we will contact you to discuss suitable alternatives or arrange a refund.

Pricing and payment

All prices are displayed in Australian dollars (AUD).

Any applicable taxes are included or identified as required by law.

Shipping charges are displayed during checkout before payment is completed.

Payment must be successfully processed before orders are dispatched.

Orders

We reserve the right to contact customers to clarify order details or resolve issues relating to availability, payment or delivery.

If we cannot fulfil an order, we will provide an appropriate refund.

Website content

Unless otherwise stated, LAD's original branding, photographs, graphics, written content and other creative materials are owned by Lady Anglers Downunder or used with permission.

Please do not reproduce or commercially use our original content without permission.

Consumer rights

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available under Australian Consumer Law or other applicable legislation.

Need a hand with an order, sizing, shipping or anything else?

We're happy to help!

Lady Anglers Downunder

Email: ladyanglersdownunder@gmail.com

For order-related enquiries, please include your order number where possible so we can assist you more efficiently.